Tribune News Service

Ludhiana, September 18

The Northern Railways has decided to start Captain Service in long route trains operating in the region to felicitate passengers. According to the Railways authorities, the decision was taken in view of increased rush of passengers during the festive season.

They said this service would be provided in more than half dozen long route trains operating from the Northern Region.

The railway authorities said the ticket checker deployed in trains would be given additional charge of Captain in long route trains. “The Captain will be given a complaint book and passengers can inform him about the problems being faced by them while travelling. The mobile number of the Captain will also be displayed on the reservation chart,” a railway official said.

In fact, the rush of passengers is expected to increase manifold during the festive season in the coming some days. “A badge will be given to the train Captain, so that passengers can easily recognise him. Passengers can register their complaints with the Captain. They can also give their feedback and suggestions about their travelling experience in trains,” said Ludhiana Railway Station Director Abhinav Singla.

He said the railways expect to improve its service on the basis of suggestions and feedback given by passengers. “We are duty bound to provide best possible service to passengers. We appeal to the passengers to give their valuable suggestions to the train Captain about the facilities provided in the trains, so that we can improve in future,” Singla said.